Returns & Exchanges

At OUTSUNNY Shop, we’re committed to ensuring your complete satisfaction with our premium outdoor living products. Just as we craft our weather-resistant furniture to withstand the elements, we’ve designed our returns policy to provide you with peace of mind and flexibility.

We gladly accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your outdoor furniture, decor, or accessories perfectly suit your sanctuary.

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in its original condition, unused, and undamaged
• All original packaging, tags, and accessories must be included
• Item must be in resalable condition
• Proof of purchase (order number) is required

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below or email us directly at [email protected].

Step 2: Receive Return Authorization

Once we approve your return request, we’ll provide you with:

• Return Authorization Number
• Shipping instructions and return address
• Any special packaging requirements

Step 3: Package Your Item

Carefully repackage your item using the original packaging materials. Include all original tags, accessories, and documentation. Write your Return Authorization Number clearly on the outside of the package.

Step 4: Ship Your Return

Ship your return using a trackable shipping method. We recommend insuring your package as OUTSUNNY Shop is not responsible for return shipments that are lost or damaged in transit.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange item within 3-5 business days.

Return shipping costs are the responsibility of the customer, except in cases where we’ve sent the wrong item or the item arrived damaged. In such instances, we’ll provide a prepaid return shipping label.

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive your return and verify its condition.

Refund Method

Your refund will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Please note that shipping fees are non-refundable unless the return is due to our error.

Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we’ll process a refund instead. For exchanges, follow the standard return process and clearly indicate in your return request that you’d like an exchange and specify the desired replacement item.

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We’ll arrange for a replacement or return at no cost to you, including covering return shipping fees.