FAQ

We specialize in premium outdoor furniture including Adirondack chairs, all-weather wicker patio sets, aluminum furniture, arbors, gazebos, pergolas, hammocks, outdoor benches, and complete outdoor living solutions. Our collections are designed to transform any outdoor space into a beautiful retreat.

Absolutely! We stand behind the quality of our weather-resistant materials and durable construction. Our all-weather wicker and aluminum collections are specifically designed to withstand various outdoor conditions while maintaining their beauty and functionality.

Yes, we provide a comprehensive range of grills, outdoor cooking equipment, and protective grill covers to complete your outdoor entertainment area.

We offer two convenient shipping options:

Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch with full tracking.
Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after dispatch.

All orders undergo careful quality processing within 1-2 business days. You’ll receive tracking information once your order ships from our warehouse.

We proudly serve customers worldwide, bringing premium outdoor solutions directly to your doorstep. However, delivery to some Asian countries and remote locations may not be available due to logistical constraints.

While we serve customers globally, our operations are based in Oklahoma City, ensuring American quality standards and customer care.

To ensure a seamless shopping experience, we accept: Visa, MasterCard, JCB, and PayPal.

Yes, we use industry-standard encryption and security measures to protect your payment information throughout the transaction process.

Please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We offer a straightforward 15-day return policy from the date you receive your items. Your satisfaction is our priority, and we stand behind the quality of our products.

Please contact our customer support team at [email protected] to initiate the return process. We’ll guide you through the simple steps and provide return instructions.

We ensure all items are carefully packed and shipped in pristine condition. In the rare event that your item arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll resolve the issue promptly.

Our company address is 1515 Northwest 19th Street, Oklahoma City, US 73106. We combine global reach with local care to deliver exceptional service worldwide.

Our dedicated customer support team is here to help! Email us at [email protected] with any questions or concerns. We’re committed to ensuring your outdoor transformation journey is smooth and enjoyable.

At OUTSUNNY Shop, we combine premium outdoor living solutions with exceptional value. Our global perspective with local understanding allows us to deliver reliable, weather-resistant furniture that helps you create the outdoor space of your dreams, delivered with care and precision right to your doorstep.